The Practice believes that every patient has a right to request an appointment with their doctor. In that sense, there is no such thing as an “inappropriate” consultation.
However, appointments with the GP are sometimes difficult to obtain – and this varies according to both supply and demand. In the winter, we can be inundated with requests – especially during the flu season. Often, when a doctor is on leave, there can be added pressure. So we do ask patients to think carefully about how and when they choose to seek help from health professionals.
IF you believe that you have a simple self-limiting condition, for example a simple cold, then there are other options that may save you time, get the matter sorted more quickly – and open up appointments for more urgent cases.
That said, we do not wish you create any barriers for people who are worried or who feel that the doctor appointment is needed. By using common-sense and good judgement it is possible to deliver a better service for everyone – so that when you really need to see the doctor, an appointment is more easily available.
Appointments are for one patient at a time. If there is more than one person needing to see the doctor, separate appointments must be made.
We are aware that it is sometimes difficult to get through to the doctor on the telephone. Be reassured that we do have a number of incoming lines and our staff do answer the telephone promptly. Our target is to pick up the phone within 5 rings.
You can book non-urgent appointments with a doctor of your choice when available one week in advance of the required appointment date.
If you are not able to attend your booked appointment, please notify our receptionist as soon as possible so that another patient may be offered the available appointment.
You can make an appointment in one of the following ways:
1. In person during our opening times.
2. By calling the surgery in normal opening times
3. ON-LINE-click the SystmOnline link below (login details obtained from practice).
NURSE PRACTITIONER/PRACTICE PHARMACIST APPOINTMENTS
If you have a minor ailment, please consider consulting our Advanced Nurse Practitioner or Practice Pharmacist.
Ask our reception team for more details. You may be seen quicker and if the clinician thinks its appropriate for you to be assessed by a GP, they will arrange this for you.
Nurses appointments can be booked 4 weeks in advance, either in person or on the telephone. These appointments are broken down into specific clinics, so please be prepared to give enough clinical information to enable us to book you into the correct clinic.
Phlebotomy appointments can be booked every weekday morning once you have received your chronic disease invite letter or by the request of the GP.
PLEASE LET US KNOW
If you are running late, you may not be seen. Please ring us ahead of time.
If you cannot attend your appointment, please call us to cancel as soon as possible so that the appointment won’t be wasted.
APPOINTMENTS – PRESTON ROAD
You can book an appointment with a doctor of your choice when available, up to one week in advance.
Next Session Appointments – These appointments are released at 8 am [for that afternoon] and 1pm weekdays for the next morning session. Patients may request the doctor of their choice subject to availability.
Urgent appointments are released in the active session on any weekday. These are intended only for cases that genuinely can not wait until the next session. Patients can not specify which doctor they wish to see.
Sit and Waits – No specific appointment time is given for these urgent last-minute appointments. Patients will be given a time for arrival and the available doctor will see them as soon as possible.
APPOINTMENTS – HAUXWELL GROVE
INGS BRANCH SURGERY
Hauxwell Grove (Ings Branch) is located off Middlesex Road on the Ings Estate. The surgery is open for GP consultations every weekday afternoon between 15.00 and 17.00 for booked appointments. All of the GP partners rotate through the Branch surgery.
The GP appointments are released one week in advance, for the following afternoon and on the day.
Please call the surgery 344390 Monday, Wednesday, Friday 8.30 onwards. Tuesday from 12 o’clock, and Thursday 11am onwards.
It is advisable if you normally attend at the branch surgery, to make appointments to see the doctor at the branch site. However, some special clinics are only available at the main site and it is perfectly normal to attend there for booked clinic appointments where these are not being run at the branch surgery.
In addition to consultations with the doctor, a number of nurse clinics are held at the branch surgery, normally on Monday, Wednesday & Friday mornings. These include special diabetes, IHD, vaccinations and cytology sessions. Blood tests and appointments for dressings are also available. Please check with reception for availability and appointments on 01482 344390. Please be mindful then when booking appointments on line to choose the correct site.
Access & Transport
The site has limited free on-site parking facilities. Disabled access and facilities are available in the grounds and throughout the building. Hearing loops are provided at the practice reception area.
For the comfort of patients and for health & safety reasons we are sorry that we can not allow animals into the building – including the foyer. Alcohol may not be consumed on the premises and it is against the law to smoke on the premises. Various security systems protect the building and support staff on site. We operate a zero tolerance approach to the abuse of staff, patients or visitors.
Persons who are abusive may be removed from the list of patients. In cases of threatened violence or actual violence police involvement and removal from the list of patients is automatic and immediate.
OUT OF HOURS
When the Practice is closed call 111 if you have an urgent medical need.
NHS 111 is a service that’s been introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
When to use it
You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation. Call 111 if:
- you need medical help fast but it’s not a 999 emergency
- you think you need to go to A&E or need another NHS urgent care service
- you don’t know who to call or you don’t have a GP to call
- you need health information or reassurance about what to do next
MINOR AILMENT SCHEME
Your local Pharmacist may be able to help. You can use the scheme if you are registered with a GP surgery in the Hull area, don’t pay for your prescriptions and are suffering from one of a variety of conditions – see your local pharmacist for more information.
The service is confidential as pharmacists are bound by NHS confidentiality Regulations and the Data Protection Act. You should take evidence of your identity – eg NHS number. You may still need to visit your GP if the pharmacist advises this or if you need to obtain medication that can only be issued on prescription. The service is available from participating pharmacies at the times specified by them.